ASH Supply Grills Online Store Policies & Frequently Asked Questions
What is your refund policy?
We do not accept product back that have been opened or items that have been installed. Electrical components are not returnable. Special order items are not returnable, regardless if consumer ordered incorrect part. FEDEX & USPS shipping charges are not refundable. Customer responsible for return shipping, unless error is on ASH Supply. No returns after 10 days of original purchase date. Returns subject to a 25% restock fee.
Can I order an item that I don't see on the web site?
If your search does not bring up the item you were looking for, please contact us via phone (603-444-1154) or email: email@example.com.
What are the shipping times for Ground?
Please call for shipping charges to Alaska. Customers in Alaska MUST order by phone. WE DO NOT SHIP TO CANADA.
Will you ship to a P.O. box?
We do not ship to P.O. boxes. You must have a physical UPS address.
What credit cards can I use to make a purchase?
Payments for our online store are processed by PayPal or Authorize.net. You do not need a PayPal account to make a purchase using Paypal, just one of the following types of credit cards: MasterCard, Visa, or Discover.
Free Shipping Return Policy:
There is a 25% return fee for items that were shipped for free during a promotion,
We take our customers' privacy very seriously. We will never sell, rent, or share any information given to us by our customers.
How long before my order will ship?
Orders placed before 1pm usually ship same day. Unless SPECIAL ORDER items are needed to complete orders. Stock orders waiting for special orders will be on hold for shipment until special order items have arrived and complete order will ship at once. If you need other items quickly please order special items separately. Orders are shipped Monday to Friday, weekends and holidays are not included in ship or delivery times.
Click here to view shipping maps for Fed Ex and UPS.
Please note that FEDEX does not deliver on Saturday or Sunday